24/7 server support &
sales that responds fast.

It depends on the channel you use, but we're consistently fast across all of them:

• Live chat — median first response under 2 minutes, 24 hours a day, 365 days a year.
• Email — standard accounts receive a reply within 30 minutes; managed and enterprise accounts within 15 minutes.
• Emergency / critical issues — server-down or network-impacting incidents are escalated to our Network Operations Centre immediately and typically actioned within 10 minutes.

Every ticket is triaged and answered by a real engineer with hands-on infrastructure experience — not a bot, not a first-tier script reader.

Yes. Any account running 20 or more servers, or on an Enterprise plan, is assigned a named account manager from day one. Your AM is your single point of contact for:

• Onboarding and initial configuration guidance
• Capacity planning and upgrade recommendations
• Quarterly infrastructure reviews
• Escalation handling when a ticket needs senior attention fast

For smaller accounts, our shared sales team covers inquiries Monday–Friday, 8AM–8PM CT. Email sales@hostgen.net to discuss an enterprise arrangement.

For network abuse — spam, DDoS origination, scraping, or copyright violations — email support@hostgen.net. Include as much detail as possible:

• Source IP address(es) and destination
• Timestamps in UTC
• Relevant log excerpts or packet captures
• Any prior correspondence or reference numbers

Our NOC monitors this inbox around the clock. Standard abuse reports are acknowledged within 1 hour; active attacks affecting our network are treated as critical and handled within 15 minutes.

For security vulnerability disclosures, email support@hostgen.net. We follow a responsible disclosure policy and aim to acknowledge all reports within 24 hours.

Absolutely. Volume pricing kicks in from 10 servers and scales progressively — the more you deploy, the better your per-unit rate. For larger commitments we also offer:

• Custom hardware builds — specific CPU, RAM, storage, and NIC configurations for 50+ server orders
• Private rack allocation — dedicated physical space in your preferred datacenter
• Reserved capacity agreements — guaranteed availability with multi-year pricing locks
• Custom SLAs — uptime commitments, response times, and credit structures tailored to your needs

Email sales@hostgen.net with your requirements and expected volumes. We typically return a detailed quote within 2–4 business hours.

We support a wide range of payment options to suit businesses of every size and region:

• Credit & debit cards — Visa, Mastercard, American Express
• PayPal — for monthly and annual plans
• Wire transfer / bank transfer — available for all plan sizes
• SEPA direct debit — for customers in the EU/EEA
• Invoice billing (net-30 / net-60) — available for enterprise accounts upon approval

All transactions are processed in USD. For multi-currency billing or invoice-based arrangements, contact billing@hostgen.net.

We operate 32 datacenters across five continents, giving you low-latency coverage no matter where your users are:

• North America — Chicago, Dallas, New York, Los Angeles, Miami
• Europe — Frankfurt, London, Paris, Amsterdam, Warsaw
• Asia-Pacific — Singapore, Tokyo, Sydney, Mumbai
• South America — São Paulo
• Middle East & Africa — Dubai, Johannesburg

Every facility is owned and operated by HostGen — no third-party colocation reselling. Full specs including power redundancy, connectivity, and certifications are available in our documentation.